Ofertas de la empresa the hotelbeds group en Illes balears provincia

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    • Hace 1909 días
      9 horas

      Competitive Intelligence Analyst - The Hotelbeds Group

      Hace 1909 días 9 horas

      Sound Bite. Competitive Intelligence Analyst At A Glance. The Competitiveness department belongs to the area of Commercial Strategy. It has a global role, covers teams based in Europe and Asia. The main department function is to provide key information related to the competitiveness of our portfolio, both in terms of prices and availability by tracking the main competitors in the market. Overall, the Analyst looks after a specific region, works closely with its team in all aspects related to competitiveness to get a better understanding of the current situation, challenges and evolution. Key Responsibilities. * Monitor the daily reports based on the data extracted by the team or provided by the external provider and performs a quality check of the data. * Analyzes market price information in order to detect opportunities and threads, fully understanding our competitive positioning, understanding competitors' behavior and detecting trends. * Gains knowledge and understanding of Hotelbeds destinations and main competitive players to improve on the quality of the job delivered. * Creates opportunities for competitiveness in SRM (Supplier Relationship Management). * Provides weekly and monthly competitiveness analysis to the regions. * Provides market intelligence for the assigned region: competitor's behavior, market trends, etc. * Provides training and support in the launch of new reports and tools. * Helps maintain all the data base necessary to run the competitiveness reports, their distribution and analysis. * Helps lease with other departments within the company as Distribution, G&D, and Supplier Integration. Candidate Profile. * University degree in a relevant area of Business Administration, Economics, Mathematics or Statistics. * Relevant experience in analytical roles, preferably in a fast-paced multinational company and with some exposure across different geographies. * Experience in the travel industry is a must. In-house knowledge of Hotelbeds business, booking channels and systems would be a real plus. * Full proficiency in English and Spanish is a must. Other languages are a plus. * Exceptional analytical, planning and organizational skills. * Strong attention to detail and problem solving skills. * Good communication and commercial skills, able to communicate effectively with people at different levels inside the organization. * Ability to deliver on time and work under pressure. * Ability to work and manage different sources/databases to present results. * Advanced computer literacy (Office, particularly Excel and PowerPoint).

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    • Hace 1915 días
      9 horas

      Corridor Optimization Analysis Manager - The Hotelbeds Group

      Hace 1915 días 9 horas

      At A Glance. Product Optimization is part of The Hotelbeds Group, Hotelbeds Bed Bank, Product department and based at Hotelbeds Headquarters in Palma de Mallorca and providing global scope. HBDS is looking for a developer passionate about code, to create a technical infrastructure, deliver solutions for customers and providers internal teams, built on Microsoft technologies, creating automatic and smart processes, to achieve department goals, and bring answers to business. Key Responsibilities. * Provide with scalable, automated, trusted and confidence system platform. * On- going improvements in our internal tools and reports. * Adding value by adapting clients' needs to internal solutions and developments. Candidate Profile. * IT developer Degree * Domain on SQL languages (Transact/SQL, Pl/SQL) * Other programming languages (PHP, JS, Visual, C#) * Knowledge on Microsoft (excel, word and PowerPoint) * Languages: Spanish mandatory + English / additional language desirable * Technical Skills * Programming skills * Analytical Thinking * Ability to work in team as well as individually * Creative mind / open mind The Company. Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry. * Distributing accommodation, transfers & activities in more than 180 countries. * Active in +120 source markets worldwide. * The Nº1 global B2B bedbank. * Local destination management operations in +40 countries. Our vision is to a play a leading role in reshaping travel with our industry partners. Our key business units are: * Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia. * Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. * Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). * New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

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    • Hace 1916 días
      1 hora

      Booking Agent Dutch Speaker - The Hotelbeds Group

      Hace 1916 días 1 hora

      Booking Agent Dutch Speaker · Easyjet Holidays At A Glance. We are hiring a Customer Care Agent focused on Dutch market. You will be part of the Contact Centre team for EasyJet Holidays, one of our businesses within the Hotelbeds Group, which operates a holiday business on behalf of EasyJet under the brand "EasyJet Holidays" This includes packaging, marketing and selling hotel accommodation with EasyJet flights , and providing ancillary products, direct to the consumer in 7 European source markets (UK, Germany, Switzerland, Italy, France, Spain, Netherlands) through B2C websites and a multi-lingual Contact Centre operating 7 days a week, 365 days per year. Reporting to the Operations Manager of EasyJet holidays, this role is critical to deliver high levels of service to customers who have already travelled and convert them into repeat customers. Key Responsibilities. * Track and coordinate all incoming communication from customers who have returned from their easyJet holidays package * Respond in writing/by email to all post travel enquiries in a timely and appropriate manner in keeping with established service KPI´s * Carry out and/or coordinate investigations into all reported cases, liaising verbally and in writing with business partners such as easyJet, Hotelbeds and hoteliers amongst others * Provide resolutions to customers within predefined timescales and in keeping with relevant internal guidelines and regulations * Become an EU261 expert ensuring that the legislation is applied accurately, quickly and consistently in all relevant cases * Take decisions regarding refunds and compensation in keeping with established guidelines * Action all agreed payments/goodwill gestures by liaising with appropriate personnel including Finance department and external suppliers * Document all actions taken in CRM and/or other in-house systems * Generate and deliver post travel related reports on a regular and ad-hoc basis as required, providing insight and understanding of key issues * Calculate and provide statistical reports on monthly SLA´s such as complaint ratio and average resolution time * Propose improvements/changes to easyJet holidays´ business in order to improve service levels and reduce customer complaints * Assist Booking Agents with handling incoming calls and pre-travel customer service as/when requested to do so * Escalate issues related to Personal Injury, Legal claims and other sensitive cases and/or cases requiring compensation above pre-agreed authorization levels Candidate Profile. * Native Dutch speaker with very high level of accurate written Dutch. Other European languages would be beneficial but not essential * Good level of English required. * Ability to work alone and as part of a team with excellent communication and relationship management skills * Customer focused with an outstanding capacity to resolve problems * Strong customer service ethos - keeping the customer at the heart of all decision making * Capable of multi-tasking through effective planning, prioritizing and organizing of workload. * Focused on accuracy and quality with a strong attention to detail * Efficient administrator with the ability to work quickly without compromising quality

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    • Hace 1920 días
      5 horas

      Booking Agent - The Hotelbeds Group

      Hace 1920 días 5 horas

      Sound Bite. Booking Agent · German Speaker At A Glance. The main purpose of the role is to assist clients (TTOO, Travel Agencies and final customers) with any requirement, contact with suppliers and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way. The working hours will be by schifts from 9-17 and 10-20h and 1 out of 4 saturdays. Key Responsibilities. To assist calls and emails from clients with any requirement regarding bookings, manage bookings amending them or cancelling them according to the procedures stablished in the Department, provide information and advice of the products and contact with suppliers when is required. Candidate Profile. High School Diploma is essential Tourism University Degree is Desirable but not is a requirement. Native level of English is essential Advance or excellent knowledge of any other language is desirable Strong knowledge of Office Package use Previous experience in Customer Service is desirable Previous experience in the Travel Industry is desirable The Company. By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe. We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career. Our vision is to a play a leading role in reshaping travel with our industry partners. Our key business units are: * Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia * Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. * Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). * New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

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    • Hace 1921 días
      23 horas

      Complaints agent - The Hotelbeds Group

      Hace 1921 días 23 horas

      Sound Bite. Customer Care Agent · Easyjet Holidays At A Glance. We are hiring a Customer Care Agent. You will be part of the Contact Centre team for EasyJet Holidays, one of our businesses within the Hotelbeds Group, which operates a holiday business on behalf of EasyJet under the brand "EasyJet Holidays" This includes packaging, marketing and selling hotel accommodation with EasyJet flights , and providing ancillary products, direct to the consumer in 7 European source markets (UK, Germany, Switzerland, Italy, France, Spain, Netherlands) through B2C websites and a multi-lingual Contact Centre operating 7 days a week, 365 days per year. Reporting to the Operations Manager of EasyJet holidays, this role is critical to deliver high levels of service to customers who have already travelled and convert them into repeat customers. Key Responsibilities. * Track and coordinate all incoming communication from customers who have returned from their easyJet holidays package * Respond in writing/by email to all post travel enquiries in a timely and appropriate manner in keeping with established service KPI´s * Carry out and/or coordinate investigations into all reported cases, liaising verbally and in writing with business partners such as easyJet, Hotelbeds and hoteliers amongst others * Provide resolutions to customers within predefined timescales and in keeping with relevant internal guidelines and regulations * Become an EU261 expert ensuring that the legislation is applied accurately, quickly and consistently in all relevant cases * Take decisions regarding refunds and compensation in keeping with established guidelines * Action all agreed payments/goodwill gestures by liaising with appropriate personnel including Finance department and external suppliers * Document all actions taken in CRM and/or other in-house systems * Generate and deliver post travel related reports on a regular and ad-hoc basis as required, providing insight and understanding of key issues * Calculate and provide statistical reports on monthly SLA´s such as complaint ratio and average resolution time * Propose improvements/changes to easyJet holidays´ business in order to improve service levels and reduce customer complaints * Assist Booking Agents with handling incoming calls and pre-travel customer service as/when requested to do so * Escalate issues related to Personal Injury, Legal claims and other sensitive cases and/or cases requiring compensation above pre-agreed authorization levels Candidate Profile. * Native English speaker with very high level of accurate written English. Other European languages would be beneficial but not essential * Good level of English required. * Ability to work alone and as part of a team with excellent communication and relationship management skills * Customer focused with an outstanding capacity to resolve problems * Strong customer service ethos - keeping the customer at the heart of all decision making

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    • Hace 1922 días
      9 horas

      Performance Manager - The Hotelbeds Group

      Hace 1922 días 9 horas

      At A Glance: We are looking for a dynamic, talented individual who wants to be part of an international Finance team. You will get the opportunity to actively participate in the performance tracking of the different businesses, challenging trends, margins and overheads, identifying risks and opportunities, and influencing correcting actions to ensure profit delivery. Key Responsibilities: * Advanced Excel & Power Point skills required. * Very good understanding of HFM. * Fluent in English. * 7+ years of relevant experience in consulting, investment banking, audit or financial planning and analysis or senior business operational function in a multinational environment. * Experience managing people. Ability to lead and motivate team members. Ability to delegate. * Personal sense of urgency in order to prioritize individual & team workload. * A strong background in impact evaluation, both in theory and in practice, is essential. * Strong understanding of IFRS, including accounting, audit and reporting requirements. * Good judgement with the ability to make timely and sound decisions. Candidate Profile: * Preparation of monthly management accounts, understanding variances to prior year, forecast and budget, both Year to Date and Distance to Go for the year. * Identifies over and underperforming areas, reasons, potential solutions, and evaluate the impact of the issue on financials in future months. * Responsible for the production of monthly forecasts, annual budgets, and 5 Years Plan, considering trends, identifying risks and opportunities. Work closely with the Strategy team in the evaluation of strategic alternatives and the development of five year plans. * Prepares Top down forecasts and what if scenarios that can be compared to the business submissions. * Creates profit protection plans to offset potential issues when they emerge. * Leads costs management (Direct Operating Costs, Distribution Costs and Overheads), identifying and executing saving initiatives. * Provides financial support to Group wide projects. The Company: Hotelbeds Group is a leading provider of services to the global travel trade with key positions in some of the fastest growing segments in the industry. * Distributing accommodation, transfers & activities in more than 180 countries. * Active in +120 source markets worldwide. * The Nº1 global B2B bedbank. * Local destination management operations in +40 countries. Our key business units are: * Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia. * Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. * Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). * New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

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    • Hace 1925 días
      22 horas

      Booking Agent · German Speaker - The Hotelbeds Group

      Hace 1925 días 22 horas

      Sound Bite. Booking Agent · German Speaker At A Glance. The main purpose of the role is to assist clients (TTOO, Travel Agencies and final customers) with any requirement, contact with suppliers and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way. Key Responsibilities. To assist calls and emails from clients with any requirement regarding bookings, manage bookings amending them or cancelling them according to the procedures stablished in the Department, provide information and advice of the products and contact with suppliers when is required. Candidate Profile. High School Diploma is essential Tourism University Degree is Desirable but not is a requirement. Native level of English is essential Advance or excellent knowledge of any other language is desirable Strong knowledge of Office Package use Previous experience in Customer Service is desirable Previous experience in the Travel Industry is desirable The Company. By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe. We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career. Our vision is to a play a leading role in reshaping travel with our industry partners. Our key business units are: * Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia * Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. * Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). * New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

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    • Hace 1926 días
      9 horas

      Customer Care Executive - The Hotelbeds Group

      Hace 1926 días 9 horas

      Sound Bite. Customer Care Agent · Easyjet Holidays At A Glance. We are hiring a Customer Care Agent. You will be part of the Contact Centre team for EasyJet Holidays, one of our businesses within the Hotelbeds Group, which operates a holiday business on behalf of EasyJet under the brand "EasyJet Holidays" This includes packaging, marketing and selling hotel accommodation with EasyJet flights , and providing ancillary products, direct to the consumer in 7 European source markets (UK, Germany, Switzerland, Italy, France, Spain, Netherlands) through B2C websites and a multi-lingual Contact Centre operating 7 days a week, 365 days per year. Key Responsibilities. * Track and coordinate all incoming communication from customers who have returned from their easyJet holidays package * Respond in writing/by email to all post travel enquiries in a timely and appropriate manner in keeping with established service KPI´s * Carry out and/or coordinate investigations into all reported cases, liaising verbally and in writing with business partners such as easyJet, Hotelbeds and hoteliers amongst others * Provide resolutions to customers within predefined timescales and in keeping with relevant internal guidelines and regulations * Become an EU261 expert ensuring that the legislation is applied accurately, quickly and consistently in all relevant cases * Take decisions regarding refunds and compensation in keeping with established guidelines * Action all agreed payments/goodwill gestures by liaising with appropriate personnel including Finance department and external suppliers * Document all actions taken in CRM and/or other in-house systems * Generate and deliver post travel related reports on a regular and ad-hoc basis as required, providing insight and understanding of key issues * Calculate and provide statistical reports on monthly SLA´s such as complaint ratio and average resolution time * Propose improvements/changes to easyJet holidays´ business in order to improve service levels and reduce customer complaints * Assist Booking Agents with handling incoming calls and pre-travel customer service as/when requested to do so * Escalate issues related to Personal Injury, Legal claims and other sensitive cases and/or cases requiring compensation above pre-agreed authorization levels Candidate Profile. * Native English speaker with very high level of accurate written Dutch. Other European languages would be beneficial but not essential * Good level of English required. * Ability to work alone and as part of a team with excellent communication and relationship management skills * Customer focused with an outstanding capacity to resolve problems * Strong customer service ethos - keeping the customer at the heart of all decision making * Capable of multi-tasking through effective planning, prioritizing and organizing of workload. * Focused on accuracy and quality with a strong attention to detail * Efficient administrator with the ability to work quickly without compromising quality * Analytical skills with the ability to effectively problem solve.

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    • Hace 1927 días
      5 horas

      Full Stack developer - The Hotelbeds Group

      Hace 1927 días 5 horas

      At A Glance. This role has huge potential to progress and high visibility from customers and other business departments. He or she will be working within a highly motivated team with a great focus on team work and passion for doing things right the first time. Key Responsibilities. - Perform technical analysis and developments for new requirements or projects as well as problem or incidents. Developments will be provided and agreed one month in advance to allow the successful candidate to plan and review his future work in advance - Support other team members by performing pair review of other works or technical analysis - Actively participate in debates about "how to" questions that projects may require the team to answer - Help business areas to perform their tests and guide them on the final functionality of a development performed - Participate in innovation debates within a group of people or the full team focused on answering the question "what can/could be done better?" Candidate Profile. * Technical engineer or Superior Engineer in Computer Science or Telecommunications * 2 to 5 years' experience as a developer in the following technologies * Java (J2EE) (must have) * Spring MVC, Spring boot (very valuable) * Oracle SQL and PL/SQL (valuable) * Technical analysis and design (very valuable) * Maven * Web development * Angular JS (valuable) * jQuery (nice to have) * Business tier development * Enterprise Java Beans * JTS / JTA * Database Access * Direct JDBC access * iBatis / MyBatis * Asynchronous Messaging * JMS * Mailing * Java Mail * Periodic tasks * Quartz * Interfaces * REST (Jersey) * SOAP * WSDL and XSD formatting * Error handling knowledge in the development of applications or systems * Oracle Weblogic Server 12c with Oracle Coherence (Oracle Weblogic and Coherence is a nice to have and if the candidate does not work currently the team will support him and teach him this technology) or higher. * Oracle Database 11g or superior * Logging best practices to create and manage logs in new developed applications * Version control system (GIT, SVN). * Physical and logical point of view on developments: * Data access * Business logic * User interface. General skills * Team worker and willing to learn from others and teach others. * Organised person and willing to accept new challenges as well as allowing Transfers and Activities Bank to provide him or her new career opportunities. * Have a customer centric mind-set. * Quick learner and willing to learn and progress in rapid changing business. * Communication skills and abilities to communicate to final customers are essential. * High level in English both spoken and written. Although not mandatory, It adds a lot of value to the candidate. * "Positive Thinker" for tackling issues, problems and finding solutions. * Availability for 24/7 guards. * Not afraid of trying to change how things are done.

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    • Hace 1930 días
      6 horas

      Booking Agent (BOL Netherlands) - The Hotelbeds Group

      Hace 1930 días 6 horas

      Sound Bite. Booking Agent BOL (Netherlands) At A Glance. The main purpose of the role is to assist clients (TTOO, Travel Agencies and final customers) with any requirement, contact with suppliers and managing bookings according to Operations Department standards and processes, in order to cover and solve the needs of the clients in the most efficient way. Key Responsibilities. To assist calls and emails from clients with any requirement regarding bookings, manage bookings amending them or cancelling them according to the procedures stablished in the Department, provide information and advice of the products and contact with suppliers when is required. Candidate Profile. High School Diploma is essential Tourism University Degree is Desirable but not is a requirement. Excellent knowledge of English OR Dutch languages. Advance or excellent knowledge of any other language is desirable Strong knowledge of Office Package use Previous experience in Customer Service is desirable Previous experience in the Travel Industry is desirable The Company. By joining Hotelbeds Group you will be working for a leading global travel organisation at the forefront of the industry. With a clear strategy and business structure, we know what we want and how we want to get there, and this is evident across everything we do. You will experience an innovative, engaging and multicultural environment where you will learn the tricks of the trade from the best travel professionals around. You will also build strong and lasting business relationships across the globe. We actively encourage international mobility, so once you have joined us you will have lots of opportunities to develop your career across our multiple locations around the world and in our different units and brands. People have always been at the heart of our business and we actively encourage a culture that enables people to work together creatively. In summary, we offer a great environment in which to develop your future career. Our vision is to a play a leading role in reshaping travel with our industry partners. Our key business units are: * Bedbank: The Nº1 global B2B bedbank, including the brands Hotelbeds, Bedsonline and Hotelopia * Transfer & Activity Bank: An integrated worldwide portfolio of transfers, activities and experiences distributed online through the brands of Activities, isango! and Hotelextras. * Destination Management: A global leader in inbound services, operating the brands Destination Services (destination management), Intercruises (cruise handling) and Pacific World (meetings and incentives). * New Ventures: High-growth potential businesses, including TT Services (visa outsourcing), ROIBACK (online project & promotion management for hotels) and Carnect (car rental distribution).

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